Shipping policy
Shipping Policy
Welcome to MATO LONDON We’re committed to delivering your order as quickly and efficiently as possible. Please read our shipping policy below for more details.
Processing Time
• Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates
Domestic Shipping:
• Standard Shipping: [5-6] - Delivery within [7] business days.
• Express Shipping: [3-5] - Delivery within [3] business days.
Shipping charges for your order will be calculated and displayed at checkout.
Shipping Carriers
We use the following carriers to deliver our orders:
Royal mail
UPS
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order via the provided tracking link or directly on our website.
Customs, Duties, and Taxes
MATO LONDON is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages and Issues
If your order arrives damaged or if you receive the wrong item, please contact us immediately at support@matolondon.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Returns Policy
For information on returns, please refer to our [Return Policy]
Contact Us
For any questions or concerns regarding your order, please contact us at:
• Email: [support@matolondon.co.uk]
• Phone: [+447825992026]
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Thank you for shopping with Mato London! We appreciate your business and look forward to serving you again.